Paperwork better than delivery in Housing

The system that Labour's Greenwich Council uses to allocate housing to residents has been given one star out of three.  The review was conducted by the independent Audit Commission which stated that there were weaknesses in Greenwich in:-

  • the quality of repairs in re-let homes is poor;
  • there is poor value for money achieved in the repairs carried out in empty homes;
  • new tenants are given little time to consider offers and move into their new homes;
  •  the quality of customer care in respect of the reletting process is variable;
  •  service standards are not challenging; and
  •  weaknesses with the computer and technology systems get in the way of the delivery and development of an effective allocations service.

However, you will be pleased to know that there were some positive points, but in my opinion these all related to high quality paperwork.

The Audit Commission concluded its report by stating that the prospects for improvement were uncertain – meaning Labour does not know how to make the service better.